Return Policy
Business Model
Electro operates as a reseller of electronic products. We purchase products from authorized distributors and manufacturers and sell them to our customers. We do not manufacture our own products.
Our return policy is designed to provide you with a smooth shopping experience while complying with applicable laws and regulations.
Return Eligibility
We want you to be completely satisfied with your purchase. If you're not entirely happy, we're here to help.
- You have 30 days from the date of delivery to return your item
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it
- Certain items cannot be returned, including personalized products and software with broken seals
- For defective products covered by manufacturer warranty, we will assist you in processing warranty claims with the manufacturer
How to Initiate a Return
To start the return process, please follow these steps:
- Log in to your account and go to your order history
- Select the order containing the item(s) you wish to return
- Follow the prompts to complete the return request form
- You will receive a confirmation email with shipping instructions and a return label
All returns must be initiated within the 30-day return period. Once your return request is approved, you will have 14 days to ship the item back to us.
Return Shipping
To return your product, you should mail your product to:
Electro Returns Department
[Your Return Address]
[City, State, ZIP]
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
We recommend using a trackable shipping service and purchasing shipping insurance for items of value. We cannot guarantee that we will receive your returned item.
Refunds
Once we receive and inspect your return, we will notify you about the status of your refund.
- If approved, your refund will be processed within 3-5 business days
- Refunds will be issued to the original payment method used for the purchase
- Shipping costs are non-refundable
- A restocking fee of 15% may apply to certain returns
Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account after it has been processed.
Exchanges
We do not process direct exchanges. If you need to exchange an item for a different size or model, please return the original item and place a new order for the desired product.
This ensures that you receive the item you want as quickly as possible without waiting for the return process to complete.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team within 48 hours of delivery. We will arrange for a replacement or refund as appropriate.
Please provide photos of the damaged item and packaging to help us process your claim more efficiently.
For items damaged during shipping, we may need to file a claim with the shipping carrier. Your cooperation in providing documentation will help expedite this process.
Warranty Information
Most electronic products sold on our website come with a manufacturer's warranty. The warranty period varies by product and manufacturer.
For warranty claims, please refer to the warranty information included with your product or contact our customer service team for assistance.
As a reseller, we pass along the manufacturer's warranty to you. We do not offer additional warranties unless explicitly stated on the product page. For warranty service, we will assist you in contacting the appropriate manufacturer or service center.
Payment and Refund Processing
We use Stripe as our payment processor. All payments and refunds are processed securely through Stripe's platform.
Refunds are processed through the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
For any payment or refund issues, please contact our customer support team at support@electro.com.