Business Model

Electro operates as a reseller of electronic products. We purchase products from authorized distributors and manufacturers and sell them to our customers. We do not manufacture our own products.

Our shipping policy is designed to provide you with a smooth shopping experience while complying with applicable laws and regulations.

Processing Time

At Electro, we strive to process and ship your orders quickly and efficiently. All orders are processed within 1-2 business days after payment confirmation.

Orders placed during weekends or holidays will be processed on the next business day. We will notify you via email once your order has been processed and is ready for shipping.

Shipping Methods & Timeframes

We offer several shipping options to meet your delivery needs:

• Standard Shipping: 3-5 business days
• Express Shipping: 1-2 business days
• International Shipping: 7-14 business days

Please note that these timeframes are estimates and may vary depending on your location and other factors such as customs clearance for international shipments.

Shipping Costs

• Orders over $100: Free standard shipping
• Orders under $100: $5.99 for standard shipping
• Express shipping: Additional $9.99
• International shipping: Calculated at checkout

Shipping costs are calculated based on the weight, dimensions, destination, and shipping method selected during checkout.

Order Tracking

Once your order ships, you will receive a confirmation email with a tracking number that allows you to monitor the progress of your delivery.

You can also track your order by logging into your account on our website and viewing your order history. If you have any questions about your shipment, please contact our customer support team.

International Shipping

We ship to many countries worldwide. Please note that international orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country.

These additional charges are the responsibility of the recipient and are not included in our shipping fees. We recommend contacting your local customs office for more information before placing your order.

International shipping times may vary significantly depending on customs processing and local delivery conditions in your country.

Shipping Restrictions

Certain products may have shipping restrictions to particular countries due to local regulations, product specifications, or manufacturer restrictions.

If we are unable to ship a product to your location, you will be notified during the checkout process or shortly after placing your order.

Shipping Address

It is your responsibility to provide accurate and complete shipping information. We are not responsible for orders shipped to incorrect addresses provided by customers.

If you need to change your shipping address after placing an order, please contact our customer service team immediately. We will try to accommodate your request if the order has not yet been processed for shipping.

Delivery Issues

If you experience any issues with your delivery, such as delays or damaged packaging, please contact our customer support team at support@electro.com.

For items damaged during shipping, we may need to file a claim with the shipping carrier. Your cooperation in providing documentation will help expedite this process.